Introduction & Scope
By accessing our website, mobile app, or any of our services, you agree to this Privacy Policy. This document explains how Crickex Affiliate What information we collect about you, why we collect it, how we protect it, and what rights you have.
We understand that most people don't read privacy policies — they tend to be long and complicated. That's why Crickex Affiliate We have written this in the clearest possible language so every user in Bangladesh can easily understand it.
Key Takeaway
Your data is used solely to improve our services and meet legal obligations. It is never sold to any advertising company — not ever.
This Policy Crickex AffiliateApplies to all digital platforms of: the main website, Android & iOS apps, and any future services.
What Data We Collect
We collect information in three ways: directly from you, automatically through the platform, and from third parties.
Information You Provide Directly
Full name, date of birth, gender, and nationality
Mobile number, email address, and current address
NID, passport, or driving licence details (for KYC purposes)
BKash/Nagad/Rocket number and transaction records
Username, password hash & security questions
Support chat, email, and complaint history
Automatically Collected Data
- Device information — model, operating system, and browser version
- IP Address and Approximate Location
- Site usage logs — which pages you visited and for how long
- Betting & Gaming Activity Logs
- Cookies & Local Storage Data
About Payment Card Numbers
We do not store full payment card numbers. All payments are processed through a PCI-DSS certified payment gateway.
Purpose of Data Use & Legal Basis
Crickex affiliate never uses your data arbitrarily. Every use has a specific purpose and a lawful basis:
| Purpose | What Data Is Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, mobile number, and email address | Contract Performance |
| KYC Identity Verification | National ID, date of birth | Legal Obligations |
| Payment Processing | Payment Method Details | Contract Performance |
| Fraud Prevention | Transaction logs, IP address, and device information | Legitimate Interest |
| Customer Support | Communication History | Contract Performance |
| Responsible Gaming Monitoring | Betting Patterns | Legal Obligations |
| Marketing (subject to consent) | Email address and preference data | Your Consent |
| Platform Improvement | Usage Logs (Anonymized) | Legitimate Interest |
Data Sharing & Disclosure Policy
Crickex affiliate does not sell your personal data. However, in certain specific situations, we may need to share information with selected third parties:
Who We Share Your Data With
- Payment Processor: Minimal information shared with bKash, Nagad, and Rocket solely to process transactions.
- KYC Verification Services: Approved third-party providers for identity verification.
- Law Enforcement: By court order or other legal obligation.
- Game Providers: Limited data shared with partners such as Evolution Gaming and Pragmatic Play.
Never Shared
- To any advertising or marketing company
- Data Brokers
- On social media without your consent
- No sharing with government agencies without a legal obligation.
Third-Party Liability
Third-party providers receive data only for specific purposes and are contractually bound to uphold our privacy standards. However, their own privacy policies may differ.
Security Measures
Crickex affiliate follows the highest industry standards to protect your data. Our security layers include:
- 256-bit SSL/TLS Encryption: All data transfers are encrypted.
- At-Rest Encryption: Data stored on servers is also encrypted.
- Two-Factor Authentication (2FA): An extra layer of protection for account logins.
- AI Anti-Fraud System: Unusual activity monitored 24/7.
- Regular Security Audits: Independent security audits conducted twice a year.
- Restricted Access: Only authorized personnel have access to your data.
- Firewall & DDoS Protection: Advanced technology to prevent cyberattacks.
Limits of Complete Security
While we take every measure to ensure maximum security, no online service can guarantee 100% protection. Please use a strong password and never share it with anyone to help keep your account secure.
Cookies & Tracking Technologies
Cookies are small text files stored in your browser. Crickex Affiliate Uses cookies for various purposes:
How to Disable Cookies?
You can manage cookies through your browser settings. However, disabling essential cookies may affect site functionality — you may be logged out or games may fail to load.
Data Retention Period
We do not retain your data indefinitely. Each type of data has a defined retention period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | AML Compliance |
| KYC Documents | 5 Years | Regulatory Guidelines |
| Login Log | 1 Year | Security Review |
| Support Chat | 2 Years | Service Improvement |
| Marketing Data | Until consent is withdrawn | Your Preferences |
| Analytics Logs | 13 months | Platform Improvement |
Upon Expiry of Retention Period
Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.
Your Data Rights
Under GDPR and international data protection standards, you have the following rights:
You can view the data we hold about you at any time. Simply submit a request to support and you will receive it within 30 days.
You may request corrections to any inaccurate information. Amending KYC-verified data may require additional documentation.
Under certain conditions, you may request that your data be deleted. However, data required for legal compliance may not be eligible for removal.
You can request that we temporarily pause processing your data under certain circumstances.
You can export your data in a machine-readable format (CSV/JSON).
You may object to marketing emails or specific data processing activities. Once an objection is raised, that use will be discontinued.
How to Exercise Your Rights?
To exercise any of your rights privacy@crickexaffiliate.coEmail us at. We will respond within 30 days. For urgent matters, please reach out via live chat.
Minor Protection
Crickex affiliate strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.
- Age verification is mandatory at registration.
- KYC documents may be requested if there is any suspicion.
- Any account identified as belonging to a minor will be immediately suspended and all associated data permanently deleted.
For Parents
If your child has accidentally created an account, please contact us immediately privacy@crickexaffiliate.coto reach us. We will act promptly and delete all collected data.
What Happens in the Event of a Data Breach
In the event of an unexpected incident that puts your data at risk, Crickex Affiliate will take the following steps:
Upon detecting a breach, our technical team will immediately begin damage control. Affected systems will be isolated.
The relevant authority will be notified within 72 hours in accordance with GDPR standards.
Users affected by high-risk breaches will be notified via SMS and email.
The cause of the breach will be investigated, a permanent fix will be implemented, and measures will be taken to prevent future occurrences.
Privacy Policy Changes
Crickex affiliate may update this policy from time to time. In the event of changes:
- The "Last Updated" date at the top of this page will reflect any changes.
- Registered users will be notified by SMS or email in the event of major changes.
- Continued use of the site more than 7 days after any changes constitutes acceptance of the updated policy.
- For major changes, at least 14 days' advance notice will be provided.
Stay Updated
Check this page regularly for updates. Or contact support to enable notifications for policy changes.
Contact & Complaints
For any privacy-related questions, requests, or complaints:
- Data Protection Email: privacy@crickexaffiliate.co
- General Support: support@crickexaffiliate.co
- Live Chat: Bengali live chat available on the website 24/7
- Response Time: Typically within 3–5 business days
If your concern is not resolved with us directly, you may file a complaint with the Bangladesh Telecommunication Regulatory Commission (BTRC) or the relevant authority.